Customer Service

ORDER

Procedure to place an order

In your shopping cart, add products you wish to purchase by clicking ‘Add to Cart’. After you’ve finished shopping, then proceed to checkout. The ‘Easy One Click Checkout’ page will ask for your billing Address, shipping and payment method.

Setting notification for products ‘out of stock’

Click ‘Notify when stocks available’ button, which appears instead of ‘Add to Cart’ for out of stock products. You will then be emailed when the item is available to the following email you inputted on your account. Please note that email is a notification, not reservation of product.

Sending item as gift

Enter a separate shipping address to your billing address on checkout page. Also you can add a gift message as well as gift wrapping with small extra charges for your order.

Shipping to overseas

Unfortunately, Cheryn currently does not support with international shipping.

WEB

Troubleshoot with the website

Press F5 or alternatively press refresh button on top bar of browsers can fix troubleshooting. If continues to not work, please contact us via customer care centre.

PAYMENT

Forms of payment

Cheryn accept credit cards (VISA, MasterCard), PayPal.